Facing A Disruptive Era In Health Services: Study In Hospitals In The City Of Surabaya, Indonesia

Suaedi, Falih and Astuti, Sri Juni Woro (2019) Facing A Disruptive Era In Health Services: Study In Hospitals In The City Of Surabaya, Indonesia. In: ICoPS & ITeC 2019.

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Abstract

This paper aims to analyze and develop a theoretical model of how strategies face the disruptive era
in health services. Health services in the world currently face VUCA conditions (volatile,
uncertainty, complexity and ambiguity) because they are faced with disruption in healthcare. The
hospital as an incumbent in the era of disruption must take a firm stance, whether it is to become a
follower carried away, or even die crushed by change or trying to be a winner. Declaration of
Making Indonesia 4.0 by the President is the Indonesian government's response to disruption in the
global industrial world that has entered industry 4.0. Therefore hospitals must be able to transform in
this digital era. This research was carried out in a hospital in Surabaya with consideration of
Surabaya as the second largest city in Indonesia that faces a very complex public health problem
because it is a reference from other cities and regions. The method used is qualitative and data
collection is done through in-depth interviews with relevant parties. For this reason, the focus of the
study in this research is how the current position of the hospital is in the implementation of the
hospital information system. The specific dimensions studied are leadership and human resources
dimensions, health service administration systems, and readiness of information technology-based
facilities.

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