Kualitas Pelayanan Dan Semangat Kerja Pengaruhnya Terhadap Kepuasan Pengguna Layanan Pada Kantor Bersama Samsat Tandes Surabaya

Jemada, Valensius and Astuti, Sri Juni Woro and Sulistyowati, Arini (2019) Kualitas Pelayanan Dan Semangat Kerja Pengaruhnya Terhadap Kepuasan Pengguna Layanan Pada Kantor Bersama Samsat Tandes Surabaya. MAP (Jurnal Manajemen dan Administrasi Publik), 2 (4): 7. pp. 487-500. ISSN 2612-2142

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Abstract

This study aims to describe the quality of service and the morale of its influence on service user satisfaction in the Joint Office of Samsat Tandes Surabaya. Furthermore, to find out the relationship both partially and simultaneously service quality and morale towards service user satisfaction in the Joint Office of Samsat Tandes Surabaya. This type of research is explanatory research. The sample in this study was 83 employees in the Joint Office of Samsat Tandes Surabaya. The results showed that the variable quality of service and spirit of work together (simultaneous) had a significant effect on customer satisfaction in the Joint Office of Samsat Tandes Surabaya. Variable variables of service quality and significant partial spirit of work towards customer satisfaction in the Joint Office of Samsat Tandes Surabaya.

Item Type: Article
Uncontrolled Keywords: customer satisfaction, service quality, spirit of work
Subjects: H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions: Jurnal
Depositing User: Mochamad Danny Rochman, A. Md
Date Deposited: 06 Feb 2020 10:54
Last Modified: 30 Mar 2022 09:15
URI: http://eprints.uwp.ac.id/id/eprint/548

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