Public Private Partnership Model in Improving Quality of Hospital Services

Utari, Woro and Hidayat, Hidayat and Iswoyo, Andi (2016) Public Private Partnership Model in Improving Quality of Hospital Services. IOSR Journal of Business and Management (IOSR-JBM), 18 (9): 4. pp. 36-40. ISSN 2278-487X

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Abstract

This study aims to identify and analyze the role of the private sector in improving the quality of
hospital services.Besides, the study also aims to build a model of private partnerships and government in
improving the quality of hospital services.The government's success in improving the quality of services at the
hospital depends on all parties, including the business community, private sector and civil society.Private sector
role in improving the quality of hospital services in East Java is still relatively less, this is indicated by the
results of interviews with hospital administrators were selected as sample.The results of another study showed
that the model of partnership that is beneficial to the government and the private sector is a model of
partnership with the OCA.Besides, the results showed that there needs to be government policy with regard to
enhancing the quality of hospital services through public-private partnerships.One of the government's policy
with regard to improving the quality of hospital services is to change the management model of hospitals into
Public Service Agency. With a management model Public Service Board is expected to improve the quality of
service.

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