Modeling Satisfaction And Behavioral Intentions Of Inpatients Of Community Health Center-Based Service Delivery System

Wibowo, Nugroho Mardi and Widiastuti, Yuyun and Panglipursari, Dwi lesno (2014) Modeling Satisfaction And Behavioral Intentions Of Inpatients Of Community Health Center-Based Service Delivery System. International Journal of Business and Management Invention (IJBMI), 3 (9). pp. 74-83. ISSN 2319-8028

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Abstract

This study aims to formulate a model of satisfaction and behavioral intentions of inpatients at
Community Health Center (CHC) in East Java based on service delivery system. Sample selection of districts /
cities, CHC, and respondents based on purposive sampling. The districts / cities of the sample are District of
Blitar, Lumajang, Pamekasan and City of Surabaya. The analysis used: (a) Structural Equation Modeling with
the method of partial least squares (PLS) and (b) descriptive analysis. The results of PLS analysis showed that
the contact personnel can improve inpatients satisfaction at CHC in East Java, the physical support is proven to
increase inpatients satisfaction at CHC in East Java and the inpatients satisfaction can influence the behavioral
intentions of inpatients at CHC in East Java. While the process has not been able to increase inpatients
satisfaction at CHC in East Java.

Item Type: Article
Uncontrolled Keywords: Contact Personnel, Physical Support, Process, Satisfaction, Behavioral Intentions
Subjects: H Social Sciences > HT Communities. Classes. Races
Divisions: Jurnal
Depositing User: Mochamad Danny Rochman, A. Md
Date Deposited: 17 Jun 2021 07:46
Last Modified: 17 Jun 2021 07:46
URI: http://eprints.uwp.ac.id/id/eprint/2874

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