Wibowo, Nugroho Mardi and Widiastuti, Yuyun and Panglipursari, Dwi lesno (2016) Justice-Based Health Care Service and Repatronage Intention of Poor Patient. Pertanika Journal of Social Sciences & Humanities, 24. pp. 233-244. ISSN 2231-8534
|
Text (Justice-Based Health Care Service and Repatronage Intention of Poor Patient)
10. 21 JSSH Vol 24(S) June 2016_0181-2016_pg233-244.pdf Download (490kB) | Preview |
|
|
Text (Hasil Plagiarisme)
Justice-Based Health Care Service and Repatronage Intention of Poor Patient.pdf Download (1MB) | Preview |
|
|
Text (Peer Review Nugroho)
Peer Review nugroho 2.pdf Download (451kB) | Preview |
Abstract
The purpose of this research is to develop a model of justice-based health care for poor people and examine its effect on patient satisfaction and repatronage intention. There were 234 participants, namely hospital patients from poor families, in the final sample for this study. The results found that interactional justice and information have significant effect on patient satisfaction. Lack of good communication and knowledge of poor patients were the two main reasons cited by patients in this study for their dissatisfaction with the hospital service. All dimensions related to justice-based health care and patient satisfaction have no effect on repatronage intention. Hospitals need to create a standard operating procedure (SOP) as part of their work culture to improve interaction between doctors, nurses and non-medical personnel with patients, especially the poor ones.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Justice-based Health Care, Patient Satisfaction, Repatronage Intention, Hospital |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Jurnal |
| Depositing User: | Mochamad Danny Rochman, A.Md. Lib., S.S.I. |
| Date Deposited: | 10 Jun 2021 08:35 |
| Last Modified: | 01 Dec 2022 07:21 |
| URI: | http://eprints.uwp.ac.id/id/eprint/2834 |
Actions (login required)
 |
View Item |
