Kualitas Pelayanan Ijin Mendirikan Bangunan (Imb) Dengan Sistem E-Goverment Di Pemerintah Kota Surabaya

Rosita, Dewi (2018) Kualitas Pelayanan Ijin Mendirikan Bangunan (Imb) Dengan Sistem E-Goverment Di Pemerintah Kota Surabaya. Other thesis, Universitas Wijaya Putra.

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Abstract

Public service is a service involves a very broad aspect of life. Governmnent as a service provider for tge community is demanded to provide proffesional, fast and accurate service by prioritizing the quality of government apparatus services that are demanded to be more optimal and able to answer the increasingly high needs of the community, both in terms of service quality, facilities and high responsibilities. Public services are basically related tho the relationship between government and society. The mayor of Surabaya based on Surabaya City Regulation number 4 of 2014 concerning the implementation of public services, applies the management of building permit (IMB) using an egovernment based one service system. The
Type of research Is descriptive with a qualitative approach. In This research, the researcher used purposie Sampling technique. Analysis of the quality of e-government based IMB licensing at the UPTSA office in Surabaya in this study used 5 dimensions of service quality and 5 dimensions of e-government system, namely : transparency, accountability, condittionality, participation, equality of rights, network readiness, management efficiency, services online, CIO government, and cyber security. The work measurement results of the public service unit at the Surabaya One Stop Integrated Service Unit (UPTSA) by using 5 dimensions of service quality and 5 e-government criteria can be declared effective and provide an objective and transparent assesment and overall unit IMB licesing services, of the 10 dimensions assessed, there are 7 dimensions that are considered to have maximum value, which means the performance of UPTSA in Surabaya has met the standards that have been determined. These dimensions include : a) Tranparent, b) Accountability, c) Conditional, d) Participatory, e) Network readiness, f) Goverment CIO’s, g) Cyber Security,. Of the 10 dimensions assessed there are 3 components that need to get overall improvement, namely : a) Similar Rights and Obligations, b) Management Efficiency, c) Online Services. In particular the fasilities and infrastructure for people with disabilities in UPTSA Surabaya City are not yet available.

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